Data processing and Privacy Policy

Last Updated: July 24, 2024

This document describes how and when Eldigen handles any data provided during the use of Eldigen Services.

Scope

Our Sites and Services are designed for businesses, not personal or household use. We treat all personal data covered by this Privacy Policy, including information about visitors to our website, as pertaining to individuals acting as business representatives.

About Us

Eldigen is maintained by SIA Asya, a company registered in Latvia under the registry code: 40203171916. Our registered address is Dārzu Street 6, Ventspils, Latvia, LV-3601 (hereinafter, “Eldigen,” “we,” “us,” “our”).

Information We Collect & Why

To continue our research, improve AI technology, provide, secure, and improve our Services, fulfill obligations, and reach legitimate goals, we may need to collect, receive, and retain information, including personal data. This data helps us render our Services, fulfill legal obligations, and process transactions and requests.

Users of our website and Services may need to provide personal data, such as name, title, company, email address, location, phone number, payment information, account and website activity, IP addresses, and cookie identifiers. We implement the minimization principle, processing only necessary data, and use pseudonymization to ensure safety.

Chat-bot Interactions

Our Services allow users to set up chat-bots for communication. During these conversations, personal, sensitive, or confidential information may be revealed. The responsibility for the content of these conversations lies with the participants. To function properly, chat-bot data is analyzed by our AI models. Users, clients, and affiliates must check data for confidential or sensitive information before using our Services. If checking is not possible, we treat all data as confidential and minimize human interaction.

We implement safeguards, including automatic pseudonymization, for any personal or sensitive data revealed during chat-bot conversations. If you provide third-party personal information, you must have explicit consent from that person and ensure compliance with all applicable laws.

Generative AI Search Engine

Eldigen Services include a generative AI search engine designed to enhance user experiences by providing intelligent, context-aware search results. This feature leverages advanced AI models to deliver more accurate and relevant information based on user queries.

To function effectively, the generative AI search engine may collect and process certain types of data, including but not limited to:

• Search Queries: Text entered by users into the search engine.
• Interaction Data: Information about user interactions with the search results, such as clicks and time spent on each result.
• Contextual Data: Data that provides context for the search queries, potentially including user location, device type, and browsing history, to personalize and improve search results.

The primary purposes of collecting and processing this data are:

• Enhancing Search Accuracy: To provide more relevant search results tailored to user needs.
• Improving AI Models: To refine and improve the underlying AI algorithms for better performance.
• Personalization: To offer a customized search experience based on individual user preferences and behavior.
• Service Improvement: To identify trends and patterns that can help improve the overall quality and functionality of the search engine.

Data Protection Measures

To protect user data within the generative AI search engine, Eldigen implements several safeguards:

• Data Minimization: Only the data necessary for providing and improving search services is collected.
• Pseudonymization: User data is processed in a manner that ensures it cannot be attributed to a specific individual without additional information.
• Encryption: Data is encrypted both in transit and at rest to protect it from unauthorized access.
• Access Controls: Strict access controls are in place to ensure that only authorized personnel can access user data.

User Control and Consent

Users have control over their data in the following ways:

• Opting Out: Users can choose to opt-out of data collection for the generative AI search engine, although this may affect the quality and personalization of search results.
• Data Deletion: Users can request the deletion of their data collected through the search engine by contacting us at policies@eldigen.com.

Compliance with Legal Requirements

All data processed by the generative AI search engine is handled in compliance with applicable data protection laws, including Regulation (EU) 2016/679. Eldigen is committed to ensuring that data collection and processing practices are transparent, lawful, and respectful of user privacy rights.

For any questions or concerns regarding the generative AI search engine and data protection, please contact us at policies@eldigen.com.

Minors

Our website and Services are not intended for minors (under 18). We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete it. If you believe we might have any information from or about a minor, contact us at policies@eldigen.com.

Data Compliance

All personal data is processed in compliance with Regulation (EU) 2016/679 and this privacy policy is provided under Article 13 of the Regulation.

Data Sharing

We do not share data with third parties unless our Services or a feature requires third-party technology. We use pseudonymization to ensure third parties do not receive sensitive or personal data.

Data Safety

All data is securely stored on our servers at the Latvia State Radio and Television Center in Riga, Latvia. We implement technical and organizational measures to protect data, but no data transmission or storage can be guaranteed to be 100% secure.

Data Retention

Data retention depends on users' privacy policies, legitimate aims, and specific purposes. Data not required for scientific research, AI improvement, or Service provision will be deleted for security purposes. Users can request data deletion.

Policy Changes

We may revise this Privacy Policy periodically. By continuing to use our Services, you agree to the revised Privacy Policy.

Exercise of Data Protection Rights

Contact us at policies@eldigen.com to assert your rights under Articles 15 to 22 of Regulation (EU) 2016/679, including data confirmation, erasure, rectification, processing restriction, objection, and portability. You also have the right to submit a complaint to the data protection authority under Article 77 of the Regulation.

Cookies

We use cookies to maintain your connection to our website, store authentication credentials, and for analytical purposes to improve our Services.

Newsletters

We send newsletters only to subscribed users. To unsubscribe, use the link at the bottom of our newsletters or contact us.

Data Protection Contact

For questions regarding data protection, contact us at policies@eldigen.com.

Data Processing Purposes

We collect and process data for several specific purposes, including but not limited to:

• Service Provision: To deliver and maintain our Services, including the generative AI search engine and chat-bot functionalities.
• Personalization: To tailor our Services to individual user preferences and enhance user experience.
• Research and Development: To improve our AI technologies and develop new features and functionalities.
• Security: To protect our Services and user data from unauthorized access, breaches, and other security threats.
• Legal Compliance: To comply with legal obligations and regulatory requirements.
• Communication: To manage user accounts, provide customer support, and send updates or newsletters (only to subscribed users).
• Analytics: To analyze usage patterns and improve the efficiency and effectiveness of our Services.
• Transaction Processing: To process payments and manage transactions related to our Services.

By using our Services, you consent to the collection and processing of your data for these purposes. If you have any questions or need further clarification regarding our data processing practices, please contact us at policies@eldigen.com.