What is it?
An “AI website live chat agent” is an AI tool that provides reliable responses in live chat, matched to your brand’s tone. Use it to handle routine customer questions and improve interactions. Help your support team build skills instead of replacing them. Let human agents skip low-effort tasks so they can focus on key customers and build improved customer guidelines.
Our value offer
Eldigen is an all-in-one customer service platform. It includes live chat, where humans can step in to manage conversations or an AI agent can handle them on its own. It also has a help desk that keeps all issues in one organized system. It’s designed for small and medium-sized businesses.
Features
- Communicate in real-time with website visitors via a customizable live chat widget.
- Automate up to 80% of customer inquiries using the Eldigen AI website live chat agent
- Manage all customer communications from a unified inbox, including live chat, email, Facebook Messenger, and Instagram.
Get DM answers without the ChatGPT feel
Though automatic website chat are now everywhere, they can all sound, well, like ‘ChatGPT.’ Eldigen beats this by creating custom memory systems based on Retrieval-Augmented Generation (RAG) and extensive style customizations. Additionally, we created a retained memory system that allows ongoing training of the agent, just as you would teach a human agent to improve their communication style.
Technology
Experience unparalleled accuracy with our system that delivers surgically precise, curated facts. We move beyond basic search by using a sophisticated blend of embeddings, tags, and topics to eliminate informational noise. This ensures the AI receives only the most relevant data for smarter, cleaner, and more focused responses on live website customer service chat.
Break free from rigid Q&A bots. Our AI maintains full conversational context, allowing it to understand nuances, track complex topics, and engage in truly dynamic, human-like dialogue. It’s not just about answering a single question—it’s about understanding and driving the entire conversation forward.
Unlock a new level of intelligence where every interaction gets smarter. Our platform uniquely combines the live conversational flow with previously verified facts, creating a powerful feedback loop. This means each response is progressively richer, more insightful, and more accurate than the last.
Trust is our foundation. Eldigen is engineered with built-in integrity, enabling it to say “I don’t know” rather than ever fabricating information. This eliminates the risk of AI hallucinations, providing you with enterprise-grade reliability and answers you can depend on, every time.
Train on unstructured data
No need for long chat trees or step-by-step conversation descriptions. To train the Eldigen agent, you can simply use unstructured PDFs, documents, your website, or other sources. The system will automatically read through and determine how to use the information, allowing you to save time.
The new workflow process
- Exceptional speed compared to human customer service manager
- Adheres to your guidelines
- Monitor quality and standards
- Manage high-volume influx of chat querries
- Contribute to the knowledge base and future improvements
Eldigen strictly adheres to established customer service guidelines, principles, and templates, promoting the highest level of transparency. At the same time, it enhances support content by identifying knowledge gaps and providing missing answers to common questions. This dual focus maintains consistency while allowing for continuous refinement of service protocols.
In monitoring quality and standards, Eldigen supplies correct, up-to-date information and solutions across all interactions. It upholds a consistent and professional brand voice in every exchange. Additionally, it promptly highlights knowledge gaps, enabling teams to define and improve content policies and informational resources for greater effectiveness.
Eldigen efficiently manages high volumes of incoming chat messages by leveraging tools, templates, and the knowledge base. This methodology maximizes personal productivity and minimizes handling time without compromising the quality of responses. As a result, it supports scalable operations in demanding environments.
Finally, Eldigen contributes to the knowledge base by detecting emerging issues, documentation gaps, and recurring customer questions. It recommends and develops updates for both internal team resources and customer-facing materials, fostering an evolving repository that enhances overall support capabilities.
About Eldigen Eldigen.com is an agentic automation platform that enables enterprises and government agencies to manage workflows across multiple departments. It helps organizations organize, control, and improve their processes while accelerating the adoption of AI technology. It is being developed and designed by Asya, an artificial intelligence company.
About Asya Asya artificial intelligence company, was founded in 2018 by two brothers. It operates as a research, development, and design studio with a portfolio of AI products. Located in the heart of the Baltic States (Riga, Latvia), it gathers the best talent from the region and is recognized as the top AI research company in the area. Guided by the philosophy of George MacDonald, “For here in a wonderful manner I saw the imagination outrunning the intellect, and manifesting to the heart what the brain could not yet understand,” we realize that AI is a tool, not the rich reality of life itself. Therefore, we strive to design products that allow humans to see through AI, understand it, control it, and feel empowered to build their businesses and organisations.