What is it?
Every company currently has some sort of email answering system, either through fully manual human work, or a partially-automated ticketing system (think Freshdesk, Zendesk, etc.). Only few have full AI automation. Eldigen “AI Email responder agent” is a workflow that fully automates customer emails while maintaining high levels of control and providing unprecedented analytics on scale for topics and problems.
Our value offer
Stop letting your customers wait 1-2 days for a reply. The Eldigen “AI Email responder agent” works 24/7/365, delivering instant, precise responses to common inquiries. By replacing long human response cycles with an automated system, the AI can deliver a response in under 5 minutes, regardless of time zone or hour. This speed instantly eliminates the costly overnight email backlog and drastically reduces your average first response time (FRT).
The traditional approach of manual email handling is inherently costly. It involves high salary overhead, extensive and ongoing training for agents, and a long Average Handle Time (AHT) for each ticket. By deploying an AI-powered solution, like the Eldigen “AI Email responder agent”, you can completely and autonomously handle up to 80% of Tier 1 queries. This dramatically cuts your cost-per-ticket by reallocating human agent time away from simple, repetitive tasks.
During volume spikes, such as a product launch or peak season, Eldigen scales instantly to handle the entire load. This capability eliminates the hidden costs associated with manual limitations: no need for expensive overtime, rushed new hires, or the mistakes caused by agent burnout. This freedom allows for zero-touch resolution of routine tickets, ensuring that your valuable human agents can focus exclusively on complex, high-value, and emotionally sensitive cases, where their skills generate the most return.
Get email answer without the ChatGPT feel
Though automatic chats are now everywhere, they can all sound, well, like ‘ChatGPT.’ Eldigen beats this by creating custom memory systems based on Retrieval-Augmented Generation (RAG) and extensive style customizations. Additionally, we created a retained memory system that allows ongoing training of the agent, just as you would teach a human agent to improve their communication style.
Technology
Experience unparalleled accuracy with our system that delivers surgically precise, curated facts. We move beyond basic search by using a sophisticated blend of embeddings, tags, and topics to eliminate informational noise. This ensures the AI receives only the most relevant data for smarter, cleaner, and more focused responses.
Break free from rigid Q&A bots. Our AI maintains full conversational context, allowing it to understand nuances, track complex topics, and engage in truly dynamic, human-like dialogue. It’s not just about answering a single question—it’s about understanding and driving the entire conversation forward.
Unlock a new level of intelligence where every interaction gets smarter. Our platform uniquely combines the live conversational flow with previously verified facts, creating a powerful feedback loop. This means each response is progressively richer, more insightful, and more accurate than the last.
Trust is our foundation. Eldigen is engineered with built-in integrity, enabling it to say “I don’t know” rather than ever fabricating information. This eliminates the risk of AI hallucinations, providing you with enterprise-grade reliability and answers you can depend on, every time.
Train on unstructured data
No need for long chat trees or step-by-step conversation descriptions. To train the Eldigen agent, you can simply use unstructured PDFs, documents, your website, or other sources. The system will automatically read through and determine how to use the information, allowing you to save time.
The new workflow process
- Exceptional speed compared to human customer service manager
- Adheres to your guidelines
- Monitor quality and standards
- Manage high volume influx of emails
- Contribute to Knowledge Base
Eldigen delivers exceptional speed in customer service operations, surpassing the response times of traditional human managers. It addresses all inquiries within five minutes, ensuring responses are accurate and professional. This approach resolves customer issues on the first contact whenever feasible, which directly contributes to improved Customer Advocacy Satisfaction Tracker (CAST) scores and generates positive feedback from users.
Eldigen strictly adheres to established customer service guidelines, principles, and templates, promoting the highest level of transparency. At the same time, it enhances support content by identifying knowledge gaps and providing missing answers to common questions. This dual focus maintains consistency while allowing for continuous refinement of service protocols.
In monitoring quality and standards, Eldigen supplies correct, up-to-date information and solutions across all interactions. It upholds a consistent and professional brand voice in every exchange. Additionally, it promptly highlights knowledge gaps, enabling teams to define and improve content policies and informational resources for greater effectiveness.
Eldigen efficiently manages high volumes of incoming emails by leveraging tools, templates, and the knowledge base. This methodology maximizes personal productivity and minimizes handling time without compromising the quality of responses. As a result, it supports scalable operations in demanding environments.
Finally, Eldigen contributes to the knowledge base by detecting emerging issues, documentation gaps, and recurring customer questions. It recommends and develops updates for both internal team resources and customer-facing materials, fostering an evolving repository that enhances overall support capabilities.
About Eldigen Eldigen.com is an agentic automation platform that enables enterprises and government agencies to manage workflows across multiple departments. It helps organizations organize, control, and improve their processes while accelerating the adoption of AI technology. It is being developed and designed by Asya, an artificial intelligence company.
About Asya Asya artificial intelligence company, was founded in 2018 by two brothers. It operates as a research, development, and design studio with a portfolio of AI products. Located in the heart of the Baltic States (Riga, Latvia), it gathers the best talent from the region and is recognized as the top AI research company in the area. Guided by the philosophy of George MacDonald, “For here in a wonderful manner I saw the imagination outrunning the intellect, and manifesting to the heart what the brain could not yet understand,” we realize that AI is a tool, not the rich reality of life itself. Therefore, we strive to design products that allow humans to see through AI, understand it, control it, and feel empowered to build their businesses and organisations.